Refund Policy
Satisfaction Guarantee
- At Real Creators, we are dedicated to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, you may request a refund within 30 days of receiving your order.
Eligibility for Refunds
- To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Custom or personalized items are non-refundable unless they arrive damaged or defective.
Requesting a Refund
- To initiate a refund, please contact our customer service team at +91 73589 06378, +91 98945 35014 with your order number and a brief explanation of the reason for the refund request. Our team will guide you through the process.
Return Shipping
- Customers are responsible for paying return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Refund Processing Time
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 working days.
Partial Refunds
- Partial refunds may be granted in certain situations, such as items not in their original condition, damaged items not due to our error, or items returned more than 30 days after delivery.
Non-Refundable Items
- Gift cards and custom-made products are non-refundable. Sale items can only be refunded at the sale price.
Cancellation Policy
Order Cancellation
- Orders can be cancelled within 24 hours of placing them. To cancel your order, please contact our customer service team at realcreators319@gmail.com as soon as possible.
Cancellation After Shipping
- If your order has already been shipped, it cannot be cancelled. However, you may return the item once you receive it by following our return process.
Refund for Cancelled Orders
- For orders cancelled within the 24-hour window, a full refund will be issued to your original method of payment within 5-7 working days.